BOOKING TERMS AND CONDITIONS

The booking terms and conditions form the sole contract between “Orlando Dream Villas (referred to as We) and the person signing the booking form who must be over 18 years of age and who shall be deemed to sign the form on behalf of all the persons listed on it.

Please note that each villa is licensed to accept a stated maximum number of guests.  This is for the protection of both house owners and guests and therefore booking forms which indicate that more people then the stated maximum want to occupy the villa cannot be accepted.

No contract shall exist until we have received a signed booking form together with the correct 20% “booking deposit” or “full payment” if the booking is made less than 10 weeks before arrival and we have then confirmed your reservation in writing.

It is recommended that you telephone, fax or e-mail us before booking both in order to check availability and also, if possible, to give alternative dates.

Your booking can be made provisionally if required.  It will then be held for a maximum of 7 days to allow for your completed booking form and ”booking deposit”/”full payment” to be received.

The balance of the booking should be paid not less than 70 days before arrival together with a security/ breakage deposit of £300 ($500.)

The security/breakage deposit is to cover such items as excessive laundry, cleaning costs, excessive trash left at the end of your stay – in excess of two bins, chargeable telephone calls, lost keys necessitating lock changes, excessive use of electricity (e.g .air conditioning on full with external doors open) damage, breakage and loss to any of the villas and contents.  This deposit, less any charges, will be refunded by cheque as soon as the management company has completed its inventory and occupancy report and any keys have been returned.  This will normally be no longer than 30 days after your departure from the villa, but may take longer if estimates for repairs have to be obtained.  Renters are liable for all loss and damage to villas caused by them during their stay.  We and our agents reserve the right of entry at any time.

We cannot accept liability for death, personal injury, sickness, accident, delay, loss of luggage or personal affects or any other loss that may occur whilst renting one of our villas.

It is particularly important that children are supervised at all times in and around the pool area.  The pools are between 3 feet and 6 feet deep.

Force Majeure – we accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control including, but not restricted to, war, terrorist activity, civil commotion, flight delays or cancellations, airport closures, weather conditions, fire, flood, or industrial dispute.

We cannot accept any liability for the failure of public services such as water, electricity, or gas supplies.  Nor for the consequences of the actions or omissions of persons who may control or supply main services or any actions taken in the vicinity of the property reserved by an authority over which there is no control.  We cannot accept any liability for the failure of air conditioning systems, pool heaters or any household appliance.  We will endeavour to get an engineer out as soon as possible to rectify any problems.  This does not affect your statutory rights as a consumer.

We cannot accept any liability for your personal safety during your holiday/vacation.

You are reminded to exercise care as to your personal safety and the safety of your companions.  Wherever possible valuables should be left secure and out of sight.

All descriptions on the web site are given in good faith but no liability can be accepted for errors or omissions.

Each home has an association covenant forbidding motor homes of any size.  This rule is strictly enforced by the association at each development and violators may be towed at their expense.

The homes have a professional management company available 24/7.  Should you experience any problems during your stay then please contact them and they will do their best to assist and rectify the problem as soon as practically possible.  Should a problem remain unresolved then you are asked to notify us in writing within 7 days of your return home.  No action can be taken or liability accepted for any complaint received after this period.

Please note that as Florida is a tropical state insects such as ants and the like are occasionally inevitable and are not cause for complaint.  The villas are treated periodically as part of a pest and termite program and are professionally cleaned after each rental.

The accommodation may only be sub-let, shared or assigned with our express written agreement.  Otherwise only people listed on the booking form are permitted to STAY IN OR USE  THE FACILITIES AT THE VILLA .  Under no circumstances should the access codes to the estate gates or the villa be given to anyone other than those people listed on the booking form.

Please note that no pets are allowed in the villas.

Please also note that smoking is not permitted inside any of the villas although it is permitted outside by the pool area.  Your cooperation is requested and appreciated on this since it will keep the villa odour free and prevent the triggering of the sophisticated smoke detectors installed.  Evidence of smoking in the villas, found during the management company check, will be taken into account in assessing the repayment of the security/breakage deposit.

The accommodation rates quoted are per villa per week, unless a number of guests is indicated next to the agreed amount of rental and include electricity, air conditioning, heating (if necessary) local telephone calls, cable TV, bed linens, towels, and the use of all amenities and facilities.  An initial supply of consumables (bin bags, toilet rolls, washing soap etc.) is provided – additional supplies are your responsibility.

Please note that Florida Sales and Tourist Tax must also be paid in addition to the rates quoted.

An additional rate is quoted for pool heating if required.

The rental period begins at 4 pm on the day of arrival and terminates at 10am on the day of departure.  The villa is professionally cleaned and inspected before and after each rental.  Lawn and pool care are provided on a weekly basis.

Cancellations are only accepted in writing, mail or fax (not e mails)  In the event that you cancel your reservation or we have to cancel due to non payment of the balance by 10 weeks before arrival then cancellation charges will be made as follows:

Within booking date to 10 weeks before arrival – deposit returned if we can rebook at the full rate. Cancellations with 10 weeks or less before arrival – 100% of the full rental is payable.  All cancellations are subject to a 3% booking fee.

You are strongly recommended to take out adequate holiday/vacation insurance to cover possible cancellations.

Please note that, for entry to the USA, all British Citizens require a full 10 year passport with validity at least 6 months beyond the holiday return date.  The majority of visitors do not require visas as a result of the visa waiver program.  However it is your responsibility to ensure that all your travel documents are valid.